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Privacy Policy

Last updated: March 2026

1. Who We Are

Plymouth Waste Removals is a waste removal and clearance service operating across Plymouth and surrounding areas. Our registered address is 19 Ashford Crescent, Mannamead, Plymouth, PL3 5AB. For any privacy-related queries, please contact us at info@plymouthwasteremovals.co.uk or call 07703 607 365.

2. What Data We Collect

We may collect and process the following personal data:

  • Contact information — your name, email address, phone number, and postcode when you request a quote or contact us.
  • Service details — information about the waste removal service you require.
  • Communication records — messages sent via our contact form, email, phone, or WhatsApp.
  • Website usage data — anonymised data about how you use our website, collected through cookies (see our Cookie Policy).

3. How We Use Your Data

We use your personal data to:

  • Provide you with a quote for our waste removal services
  • Arrange and carry out waste collection and clearance services
  • Communicate with you about your booking or enquiry
  • Improve our website and services
  • Comply with legal obligations, including waste carrier regulations

4. Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR:

  • Contract — processing is necessary to fulfil a service you've requested.
  • Legitimate interest — to respond to enquiries and improve our services.
  • Consent — where you have given consent for specific purposes, such as cookies.
  • Legal obligation — to comply with waste management and environmental regulations.

5. Data Sharing

We do not sell your personal data. We may share your data with:

  • Licensed waste disposal and recycling facilities (as required by law)
  • Our website hosting provider (for website functionality only)
  • Regulatory bodies such as the Environment Agency if legally required

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Enquiry data is typically retained for up to 24 months. Waste transfer documentation is retained as required by law (minimum 2 years).

7. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (where applicable)
  • Object to or restrict processing of your data
  • Data portability
  • Withdraw consent at any time

To exercise any of these rights, please contact us at info@plymouthwasteremovals.co.uk.

8. Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.